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Contact Us
From the game library
From the game library
How to reach us
Live chat on the site is open 24/7, and you can e-mail us at support@casino-luckyblock.co.uk at any time.
- Live chat: available on the site around the clock.
- E-mail: support@casino-luckyblock.co.uk, answered in the order messages arrive.
We do not take enquiries by telephone or post.
What to have ready when you write
A few details in your first message usually save a round of questions.
- The username on your account with us.
- The game, bonus or transaction involved.
- The date and time it happened.
- Any error message you saw.
Keep your details safe
Never send your password or verification codes. Our team will not ask for them.
Questions we help with most
Most messages are about one of these:
- Account and verification: registration, updating details and the documents our checks ask for.
- Deposits and withdrawals: payment methods, pending payouts and the limits shown in the cashier.
- Bonuses: how an offer works and how wagering progress is counted.
- Technical issues: a game that will not load or a round that disconnects.
We hold a gaming licence and verify accounts, so some answers depend on a completed check. We can also help you set a deposit limit, take a time-out or self-exclude.
Complaints
Write to support@casino-luckyblock.co.uk with Complaint in the subject line, and tell us what happened and what you would like us to do.
We acknowledge your complaint, look into it, and reply once the checks are done. Please keep to the same e-mail thread so the history stays in one place.
Lucky Block Casino is 18+ only. Free, confidential support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
