Bonus Terms and Conditions

These terms apply to every promotion we make available to players in the United Kingdom: deposit bonuses, no-deposit offers, free spins, free bets, cashback, tournaments and loyalty rewards. Where the terms attached to a single offer say something different, the terms of that offer come first.

Each offer carries its own details: the amount, any qualifying deposit, the games it can be used on, the wagering requirement, the largest stake allowed while wagering is open and the date it expires. Those details are shown with the offer and in the cashier when you claim it. Please go through them before you opt in.

• You must be 18 or over and hold a registered account with us in your own name.
• The offer must be available to your account and to your country of residence. Not every promotion is offered to every player.
• Your account must be capable of verification before bonus winnings can be paid out. We hold a gaming licence and are required to confirm the identity, age and payment details of each player.
• One bonus per person, household, device, IP address, payment method and e-mail address, unless the offer says otherwise.
• Offers cannot be claimed while a self-exclusion, account closure or time-out is in place on your account.

Offers are claimed in one of three ways: by opting in on the promotion itself, by entering a code in the cashier before you deposit, or automatically once a qualifying deposit lands. The method that applies is stated with the offer.

1. Open the promotions area in your account and look over the terms of the offer.
2. Opt in, or enter the code shown, where the offer asks you to.
3. Make any qualifying deposit using an eligible payment method registered in your own name.
4. Check your balance. Bonus funds and free spins are held separately from your cash.
5. Play the eligible games until the wagering requirement is met, or until the offer expires.

If a bonus does not appear when you expect it, stop playing and contact us through live chat or by e-mail. A bonus cannot normally be added once a qualifying deposit has already been played through.

A wagering requirement is the total amount you need to stake before bonus funds, or winnings from free spins, become cash you can withdraw. The multiplier that applies, and whether it is calculated on the bonus alone or on the bonus and deposit together, is set out in the terms of each offer.

• Slots usually count in full, while table games, live games and video poker count at a reduced rate or not at all. The contributions that apply are listed in the offer terms.
• Only one bonus can be active at a time. A second offer stays queued until the first is completed or has expired.
• Stakes above the maximum bet, or on excluded games, may be taken out of the wagering total, and the bonus and any winnings from it may be removed.
• Voided, cancelled or refunded rounds do not count towards wagering.
• When an offer expires, any remaining bonus funds and any winnings still tied to the requirement are removed from your account. Your cash balance is not affected.

Bonus funds are not cash. They are a separate balance held on the terms of the offer you claimed, and they remain ours until the wagering requirement has been met in full.

• Where your account holds both, stakes are normally taken from your cash balance first and from bonus funds once the cash has been used, unless the cashier states otherwise.
• Free spins are played at the stake and on the game set for the offer. Winnings from free spins are credited as bonus funds unless the offer says they are paid as cash.
• Requesting a withdrawal while a wagering requirement is open gives up the bonus and any winnings still attached to it. Your own cash stays yours.
• Where a cap on conversion applies, anything above the cap is removed when the bonus completes.
• You can give up an active bonus at any time from your account or by asking our support team.
• Verification must be complete before a withdrawal is paid, and payments are returned to a method in your own name, as set out in the cashier.

Offers are meant to be played in the ordinary way. Where the play on an account shows that a promotion is being used to take value from it without genuine risk, we may hold a withdrawal while we look into the account.

What we treat as misuse

• Holding or using more than one account, or acting with other accounts to claim the same offer repeatedly.
• Low-risk play that covers most or all outcomes of a game so that a stake carries little real chance of a loss.
• Raising stakes sharply while a bonus is active and dropping them once the requirement has been cleared, where the pattern serves no purpose other than clearing it.
• Using names, addresses or payment methods that do not belong to you.
• Using automated software, or a fault in a game, to affect an outcome or a bonus balance.
• Claiming an offer that was not made available to your account.

What we may do

• Ask for further verification documents before any payment is made.
• Remove the bonus and any winnings derived from it.
• Exclude the account from future promotions.
• Settle the account at the deposit amount and return the remaining cash balance.
• Close the account where the conduct is serious or repeated.

We take these steps only after a check of the account and the play on it, and we will tell you in writing what we have decided. If you disagree, raise it with us and your complaint will be looked into under the procedure set out in our Terms and Conditions.

We may add, change, suspend or end a promotion at any time, and we may correct an offer that has been displayed with an error in its terms. Where a change affects a bonus you already hold, we will honour the terms you claimed it on unless the offer was plainly shown in error.

A bonus should never be a reason to spend more than you planned. You can set deposit, loss and session limits in your account, take a time-out, or self-exclude for a longer period. A reduction to a deposit limit takes effect straight away. While a time-out or self-exclusion is active you will not receive promotional messages from us and you cannot claim offers.

You can also turn off marketing in your account settings at any time without affecting your ability to play. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop allows you to block yourself from licensed online gambling sites in Great Britain with a single registration.

For questions about an offer, use the live chat on site or e-mail support@casino-luckyblock.co.uk. For questions about the terms of a specific promotion, write to bonus@casino-luckyblock.co.uk. Please quote your username and the name of the offer, and never send card numbers or passwords by e-mail.